Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 18 reviews.
sarina
Germany · Solo · May 2026
−- Misleading listing and rude, unprofessional behavior I booked the Valverde Apartment specifically because of the advertised view. The photos on Booking clearly showed an open city/church view, bright rooms with natural sunlight, and windows in the kitchen and bathroom. This was the main reason I chose this accommodation (for the advertised 117€/night). What I actually received was a completely different unit that appeared to be the Valverde Suite instead of the apartment shown in the listing. The reality was the exact opposite of what was advertised: - no open view - no direct sunlight at all - walls directly in front of the windows/balcony - neighboring apartments extremely close with almost no privacy Because the opposite building was so close, not a single direct ray of sunlight entered the room. The listing clearly advertised valverde apartment and showed windows in the kitchen and bathroom, but these did not exist in the actual apartment. The only openings were the balcony door and one very small side window next to it, which made the apartment feel dark and enclosed. To make matters worse, there was also an unpleasant smell around the kitchen area. Instead of professionally
Celebrini
Croatia · Couple · November 2025
“Terrible”
+Bad
−They must say that the apartment is on the 3rd floor without of elevator. We paid 20 e because our plane was late as we announced before we came
Matea
Croatia · Couple · August 2025
+Apartment was beautiful, host was friendly and hospitality was great. We had a wonderful time in Palermo.
−Water pressure was low and internet was not so good.
Andrea
United Kingdom · Couple · May 2025
“Exceptional”
Nikki
United States · Solo · April 2025
“Belissimo”
+The hosts were amazing and so accommodating upon my flight and train arrival!! They were so great with communications! Place was beautiful, I could honestly live there if I could!! Will be back!!
Janko
Serbia · Couple · August 2024
“good choice, my suggest”
+Great location, clean, comfortable
−everything was good
Javier
United States · Couple · December 2023
“Very good location, great balcony and close to everything.”
+Very stylish and well located. Safe. Very clean. It needs more space for clothes and hooks in the bathroom. Very quiet, great view from the balcon, lots of light. Good heating system. NOT for people who cannot claim stairs. Very informative and friendly welcome and check-in. We loved the balcony.
−It needs more hooks, shelves and space for clothes. We could not find the pressing iron. It needs to add more cooking items.
Dorota
United Kingdom · Family · October 2023
“Great stay host was v helpful with all the information about area , where to eat , what places to see .”
+Great location right in center of town . Flat on top floor without lift in case someone has access issues . Great views on town. Nice balcony too
−Wi-Fi would of done with extra boost / stronger signal .
Filip
United Kingdom · Couple · October 2023
“Avoid at all cost! Terrible experience”
+Nice place, recently refurbished, at a good location, close to the points of interest in downtown Palermo.
−Extremely rude property manager. We've had to move the stay by one night due to a personal emergency, and she told us she can't do anything about it as the payments are all managed by Booking. This is technically incorrect as she can provide a waiver, though that's a different story. We stayed for 2 nights, despite paying for 3 nights, which was fine as it was in line with the terms. Just prior the check out, it was flagged to us that we need to make an additional payment of 6 euros to the property manager in cash. It's 2023 and I don't carry cash around, and I offered to the property manager to settle all the outstanding payments via Booking, based on the restriction that she has previously outlined. At that point, she started spamming me, insulting me, calling names and overall behaving aggressively. Over 6 euros! Which I was anyhow happy to settle electronically. Sicily is a wonderful place and people are generally very nice and welcoming - prospective guests can have much better experience elsewhere
Alan
United Kingdom · Couple · October 2023
“Exceptional”
+Location, central and easy to walk everywhere. The appartamento has been well designed and is well equipped.,it is in an historic building which is well cared for. The communication with the owner is excellent and we were greeted at the door and everything was explained to us. The balcony was a bonus. A great place to stay in Palermo.
−Nothing, it was great. The stairs may be an issue for some but as stated ,agreed place to stay