Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 23 reviews.
Paulina
Poland · Couple · October 2025
+Apartment was close to centrum. Close to stores and places you can eat
−Extremly loud- aircraft's fly low so is really disturbing.
Mathieu
Netherlands · Couple · November 2024
“beaware!”
+beaware it's not as in the photos! they might try to not refund if you complain that the apartment is not as on the photos!!
−everything!! it was cold outside, like 2 degrees and at entering the apartment we realized that the windows were opened and there was no heating!! terrible. moreover the tv didnt work as we had to call operator... just terrible experience
Георгиева
Bulgaria · Family · November 2024
“Exceptional”
Chin
Taiwan · Couple · October 2024
“Scammy staff trying to cuttings corners with everything they say they will provide”
+The location. However, the truth is Sofia is super tiny and everywhere u stay is pretty much close to the city center
−It’s run by the Pop Bogomil hotel near by. They will say no to whatever request you have so fight for your right. Booking.com website said they provide a bunch of stuff but the staff will refuse to give you what you are entitled of! 1 our first booking was four days and it was too much work at first to change places but then the hotel refused to clean our room after the first booking!! 2the wall is crumbling and the air quality is so Hereford and the dust in the apartment accumulated very quickly! It got a lot worst after the few days and they refuse to take care of that!! 3dirty floor. The floor under the bed and sofa was never cleaned 4 disgusting, smelly and not sleepable pillows. 5 the staff refused to offer toilet paper and toiletteries although booking.com websites said they are all provided!! 6 big holes in the sheets and it got more and more difficult to sleep on it without touching the disgusting mattress underneath!! 7 my partner and I work remotely. The WiFi was not good enough for conference calls
Dan
Brazil · Couple · September 2024
“Great location, the apartment itself is nice, not well maintained, and hosts who just don’t care.”
+Very well located apartment. The shower water has good pressure and is nice and warm. There’s a good fan and the temperature in the apartment is comfortable.
−The pillows were very uncomfortable and made it very hard to sleep. The bedsheets don’t have elastic and are too small so they keep getting off the mattress. They also were torn and have a big hole in them. There’s black mold on the sides of the floor of the bathroom. The kitchen utensils, pots and their lids weren’t well washed when we arrived. There was no detergent to clean them, only an empty detergent bottle, when we pointed that out to the lady as we arrived, she just shrugged us off. There wasn’t enough toilet paper, and when we asked for more, we were told they wouldn’t offer us more. There were no toiletries even though they claimed to offer them in the description. After mentioning that to them they said “that was in the description by mistake” and that “they’ll talk about it to their colleague”. In general whenever we tried to talk to the hosts they acted as if they were doing us a favor, and were not polite, and did not correspond to what the ad said. There was dust, dirt, breadcrumbs, etc.) below the sofa in the kitchen and below the bed. There were spiders in the kitchen ceiling. Overall hygiene and cleanliness was an issue. The WiFi wasn’t working when we arrived. Th
Mostafa
Iran · Family · July 2024
“Very good”
Wilder
Slovakia · Business trip · April 2024
“Exceptional”
Videnov
Bulgaria · Couple · April 2024
“Very poor”
Patroula
Greece · Group of friends · January 2024
“Close to the centre, beautiful, warm and clean apartment!”
Shah
Bulgaria · Couple · November 2023
“Almost good, but...”
+The staff employed by the owner is as friendly as can be. The location is good, not too far from the center, although in an old, slightly run-down neighborhood of Sofia. Paid parking lots can be found nearby
−Taking a shower on a cold autumn day in this apartment is a rather complicated thing. There is no air conditioning in the apartment. There are no doors between rooms. The heating is central and in early autumn, although cold, there is still no heating. So guests must be freezing after a bath. Guests must make their own bed with the sheets and blankets (which are simply placed on the bed). There is a leak under the bathroom sink. Things in this apartment have been going bad for a long time, but the owners don't seem to care...