Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
DJOCATRAVEL
Ukraine · Family · March 2026
−Subject: Formal complaint and reimbursement request - Booking 5319545831 Dear Booking.com Support, I am submitting a formal complaint regarding booking number 5319545831 and requesting reimbursement according to Booking.com’s Guest Refund Policy. After making the reservation, I received a confirmation email with the address listed on Booking.com: 12 Anglické nábřeží, Plzeň, 301 00, Czech Republic. When I arrived at this address with my child and three bags, I discovered that other people were already living there and they also had a valid Booking confirmation. This means the address listed on Booking is incorrect and the listing contains misleading information. I never received any SMS or message informing me about a different address. I tried calling the host several times, but he did not answer. Only thanks to the people living there was the host contacted. He then claimed that he had sent me an SMS with a new address, but I never received such a message. After two hours of driving with my child, I was extremely tired and had no choice but to go to the new address the host gave us. It was located in another part of the city. When we arrived, the situation became even worse. The k
Coleen
Germany · Business trip · September 2024
“Exceptional”
Niall
United Kingdom · Solo · June 2024
“Exceptional”
+The location was superb as it was close to the train station and even closer to the beautiful town center. I really enjoyed the sound of the river through the open windows at night. Jan was unbelievably helpful and more importantly extremely reliable.
−There is nothing to not like about this apartment apart from. . . . . a shower curtain would have been useful. And that's it, please come and enjoy this wonderful apartment.
Myroslav
Czechia · Couple · February 2024
“Exceptional”
+Free parking near apartments, beautiful window view.
Theodoros
Greece · Couple · November 2023
“Nice appartment and location”
+Big room,clean, with a style combining the local and the modern. Amenities as nespresso Coffee maschine,nice location,easy to go and stay. Clear communication.
Karolina
France · Couple · November 2023
“Recommend”
+Everything went great - Jan is a great host, very reactive and helpful. Appartment is very nice, close to everything and well equipped. I appreciate the information about Pilsen and the attention the guests get from Jan.
−The light coming from the corridor to the room.
Ch
Singapore · Business trip · August 2023
“Not much to say”
+Almost nothing
−Key handling, the apartment, no aircon too...just nothing good
Tina
Czechia · Business trip · June 2023
“Definitely would visit here again!!”
+central location, near a bus stop and all the main sights great amenities - hair dryer, vacuum, iron, tools etc. nicely furnished beautiful historical building many good recommendations on what to visit
−quite a hard bed as its on the 2nd floor, you could hear noise from the people outside sometimes loud fridge
Simon
Germany · Couple · May 2023
“Great, cozy flat for a city trip to Pilsen”
+Great access point to the city centre. Clean, comfortable and generous room with all the equipment you need. Very nice and helpful owner, who answered quickly and gave us great detailed info about the sights and history of the city. 100% recommended.
Nursu
Türkiye · Solo · March 2023
“very pleased with owner Mr Jan he is so helpful and good host”
+very close to train main station for those who come by train and beautiful river view and sound
−some neighbors could be noisy and hole light could be distributing during night