Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 16 reviews.
Joshua
United States · Group of friends · July 2026
“Great location. Some difficulty with check-in”
+Great location. Clean. Larger than most properties in the city center.
−The check in process was challenging. You have to fill out a lot of information online. Then we were sent the wrong code to the lock box. They did have someone on call that we were able to contact after hours. Once we had the correct code we were able to access the property without further delays. Also there was no shower. Just a bathtub. This might be an issue for some Westerners.
Hohn
United States · Family · June 2026
+Location and view was good.
Daryl
United States · Family · April 2026
“Convenient location but needs work for me to want to revisit.”
+Location was great very close to major attractions. Big beds. Great balcony with view. Fast elevator.
−Check in process was cumbersome and confusing. So many steps to get the key and then when we ultimately got the key, the door lock was very hard to open. Owner should consider changing the locks as they were not easy to use. Also the check in ipad didnt work nor was the remote for the main tv functioning. Owner should consider using smart TV to access streaming services, rather than analog channels in Japanese. Very strict check in and check out times. No place to store luggage. Everything else was just fine.
Rubina
United States · Family · April 2026
“Overall, great location and reasonable price. However, not truly as comfortable or practical a stay as desired for a fam”
+The location is wonderful and the apartment is clean and quiet.
−It has a very small living space so was a bit challenging with 3 kids and luggage. Bathroom is also very small. The sofa is included as a “bed” but wish that more bedding (like a mattress topper) were provided to make it more comfortable to use as a true bed. The 2 beds are also very close and no real nightstands available if needed. Also, the check-in process to obtain room key is fairly complicated and no staff are on premises to help with it. Also, it isn’t possible to store luggage so please be aware of this fact. We had to take a cab to the nearest storage facility to store luggage (unless you want to pre-arrange luggage transfer this is the only true option).
Chua
Philippines · Family · April 2025
“Very good”
Trang
United States · Family · December 2024
“I will book this hotel again”
+This so clean and convenient location
Nathan
Australia · Family · December 2024
“Exceptional”
Lynne
United States · Family · June 2024
“Convenient location with washer/dryer combo.”
+It’s convenient location and they had a big fridge to keep drinks and leftovers as well as a microwave and stove😬 the best thing was having a laundry/dryer combo to wash through out our stay.
−Could have been better cleaned. There was a lot of dusty areas, which looked like it had been a while since it was wiped/ swept.
Martin
Australia · Family · April 2024
“Very good”
+Location, amenities and view are great for tokyo
−The check in process is quite complex.
Roma
New Zealand · Group of friends · April 2024
“Would recommend if wanting to stay in central shibuya at a reasonable price”
+Great location, good amount of space - family of 5 with 5 suitcases and fit everything well
−No staff on premise although was relatively easy checkin/check out process