Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 36 reviews.
Lila
Anguilla · Solo · July 2026
“Zero customer service. The host was incredibly rude and refused to check us in for no apparent reaso”
−Zero customer service. The host was incredibly rude and refused to check us in for no apparent reason. Completely unacceptable way to treat guests.
anshu
India · Group of friends · December 2025
+The owner was amazing
Dijol
Bangladesh · Solo · July 2026
“Absolute worst experience! The host confirmed our stay, but at the very last moment, when we arrived”
−Absolute worst experience! The host confirmed our stay, but at the very last moment, when we arrived with bags, stopped answering calls. Left us stranded on the street at night. Completely irresponsible!
feriay
U.S. Virgin Islands · Solo · July 2026
“Do not stay here! The host was aggressive, used a rude tone, and refused our check-in. This caused u”
−Do not stay here! The host was aggressive, used a rude tone, and refused our check-in. This caused us a lot of stress and ruined our plans.
MEIRGUL
Kazakhstan · Family · July 2026
“Можно было за такую сумму поставить новую тряпку для стола, для гостей 2-3 штукм чая в пакетиках и кофе. Мелочь, но мы б”
+Отличное местоположение, рядом Мега, проспект Аль Фараби. Легко проехать в Алмарасан
−Хозяйка квартиры отвечает через 5 часов. Мы заплатили на 2 суток, но на следующий день не могли попасть в квартиру и стояли ждали пока хозяйка даст новый код от двери. Сыну 8 лет срочно нужно было в туалет и он чуть не заплакал, когда мы не могли попасть в квартиру.
Sharon
Sweden · Solo · July 2026
+- The appartment is big. - We got back our deposit.
−- the appartment was not at the location listed on booking. This was very inconvenient because we chose this appartment especially because it was close to the Russian consulate. Now we had to walk an hour. - airconditioning was not working while it was 30-35°C. On the second day, 2 service guys turned up at 9pm but couldn't fix it. The problem was clear though, the ventilation was blocked with insulation material so the hot air couldn't go anywhere but back inside. - the parking situation is problematic, too little parking for all the appartments and stores. - while it said the appartment has a terrace, it had nl terrace. - dirty mirror on bathroom, dirty wall in kitchen and the detergent reservoir of the washing machine was completely blocked and clogged with semi solid detergent. Disgusting! - in general very bad and slow communication with the owner. - Owner asked to pay in cash. Afterwards they wanted us to use Kaspi (which we cannot use). Then there was radio silence for 5h, only to call us at 10.45pm! that they would collect the money 30min later. They were eventually at the appartment at 11.30pm to collect the money. Absolutely not Okay!
Robert
Kazakhstan · Solo · July 2026
“Worst stay ever. The host was incredibly rude, refused to check us in, and used a hostile tone. Terr”
−Worst stay ever. The host was incredibly rude, refused to check us in, and used a hostile tone. Terrible attitude.
Amre
Kazakhstan · Solo · June 2026
+Уютные апарты, буду приезжать снова и снова
Amre
Kazakhstan · Solo · June 2026
+Приятно было находится в данной красивой квартире
Балжан
Kazakhstan · Family · February 2026
“Я забронировала на 7 февраля , заранее сообщив что еду с другого города с маленькими детьми. Попросила отдельную кроват”
+Прочитала лишь несколько хороших отзывов, и слепо поверила и забронировала
−Все, особенно то, что меня без согласования со мной перенаправили на другой адрес, а там мы встретили троих мужчин, которым также дали этот адрес. Нам сказали что квартиру затопило, но, это объявление так и не убрали, и цену просто увеличили на 32.000.