Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 23 reviews.
Laura
France · Family · October 2026
“good position in the town”
+The apartement is situated in a nice area, and this is the only good thing about this property. Because there were pbs with the key for the front door, I got a "training" of how to use the key ( which is not normal at all, everything should be working properly but the person provided this info was calm and described several times the ways of unlooking the door)
−First of all, the most annoying thing was the fact the keys provided for the front door are not working properly as the other persons mentioned in the reviews. There are copies -key very badly made ( one of the key was a little better, the other one was not working at all, so we spent 30 min waiting in front of the door for anyone living in the building to get us in!). The furniture in apart. is mostly oldish, the shower got pbs as the water is stuck for long time. The bedroom got a very small window. In the living room the window cannot be open more than 5 cm and when I tried open it, it was jumping from a side. The matrass of the bed is very uncomfortable. The host is replying late. There is not an elevator (appartemnt is situated at the 3rd floor).
Annika
Estonia · Family · January 2026
“We were expected more comfortable stay and because it this was rather average stay, nothing exceptional”
+Location and historical house
−No code access to the apartment, owners had to bring fysical keys but was somewhat late. There was no central heating and as a result it was cold at winter time
Mileta
Serbia · Family · July 2025
−The problem with unlocking the door at the entrance to the building has been noted several times as a serious complaint in visitor comments, but none of the apartment owners have tried to solve this problem. (You can spend quite a bit of time in the bright sun while you find the position in which the key unlocks the gate) This attitude towards the guest is also visible in the apartment itself, where with a little goodwill the living room door could be repaired, and the bathroom faucet could be fixed, but that was not done either. The key handover is charged in the evening, but despite that it is very difficult: when you call by phone, the owner does not answer, but some "agency" answers via messages, which barely responds to messages (the call is answered by a machine that increases your roaming call costs) and with a great delay brings the key in front of the building where the apartment is located. In short - a nightmare that charges 25-40 euros.
Ari
Türkiye · Group of friends · January 2025
“Very poor”
+The only good thing that can be said for this apartment is its location.
−When we entered the apartment it was cold inside. There were two small radiator heaters and these were ineffective for quickly heating a cold apartment. It took a day to warm up properly. The host should have turned on the heaters before. They also charge an additional fee for check-in after 21:00 Considering that earliest check-in is at 15:00, if you cannot come between these hours, they ask you for an extra fee of varying rates.
Leandra
United States · Group of friends · September 2024
“A wonderful friendly stay”
+The staff was extremely helpful and allowed us to check in early. It was a perfect and local stay to everything we wanted to do.
−It was a little crammed for 4 of us based on our luggage’s however, we made it work.
Sarah
Australia · Group of friends · June 2024
“A few pro’s and con’s. Going to suit some better than others.”
+The view from the front window out to the Alfama neighbourhood, the river and the adjacent view point was definitely the best feature. The location was close to some good restaurants and a small supermarket nearby. Tram 28 stop is right outside. We stayed 6 nights so it was nice to have an apartment and kitchen/washing machine/lounge as opposed to just a room. Communication from the host was excellent.
−The worst feature was the shower. The base leaked, the head leaked, it didn’t drain properly and consequently the floor by the toilet was always wet. I note that this has been mentioned in previous reviews but not fixed. There were several other little maintenance/cleanliness issues and a few things missing that would have improved our stay but not deal breakers. Not necessarily a negative but certainly a couple of things you should consider if you are considering this property. Whilst Tram 28 does go right past the door it’s not a reliable form of public transport as it’s so over crowded with tourists you can’t get on it most of the time. Alfama is quite hilly so if you aren’t up to walking up and down a lot of hills this won’t suit. Likewise there are 55 stairs to the apartment and no lift so you’ll be carting your luggage up/down and will need to be capable of doing so. Lastly there are a few noisy bars nearby so there’s a bit of noise particularly when windows open. Which you’ll need for the heat (no air con).
Henry
United Kingdom · Group of friends · May 2024
“We really enjoyed staying in this flat which was the perfect place to ensure we had a great trip to Lisbon. It has an am”
+Beautiful view and location, lots of space inside, the hosts were very helpful and responsive.
−Nothing, everything was perfect!
Marti
United States · Group of friends · May 2024
“It was a lovely neighborhood, close to everything, sights, restaurants, transportation, shopping.”
+The location and the view was the best part of our stay. The apartment was quite comfortable and there was enough space for 3 adults. The bottle of wine was a nice touch and they did leave us 3 pods of coffee to get us started. Loved that there was a mini-market 6 doors down. The Alfama neighborhood is a gem!
−Our check in was handed over to another person and it was my fault that they weren't there upon our arrival. Joshua let us in and proceeded to help us up with our luggage. I was unaware at the time of booking that it was 55 steps up to the apartment (3D). It was fine with me but for my two companions at 78 yrs, it was very hard. I left the city tax as instructed on the table from the moment we arrived. Tomas kept asking for it but no one came to collect until the day before we left. We also requested more toilet paper and it took 2 days, we finally bought some. Also, the poor lady downstairs had a leak from our shower an that took all day to get someone there. I was dissappointed in the service, if we physically needed anything we were out of luck! If it was just a question, answers came fairly quickly. I requested a little help getting the luggage down the 55 steps but was told they didn't have anyone available. I also thought that a shuttle from the airport was provided, I looked again at the website and further down it states "available" for a fee. I guess if all you need is a place to stay and NOTHING else, this would be a fine stay.
Wilhelmina
Netherlands · Solo · November 2023
“Good”
+De ligging in de stad.
Niels
Netherlands · Group of friends · October 2023
“Exceptional”
−Missing