Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 11 reviews.
Monalisa
United States · Family · October 2025
+The hospitality
+DON’T DO IT! The place looks good but nothing works. I didn't have a single good night of sleep there. One bathroom has mold and the floor slabs are falling apart. The toilet seat is loose. The second bedroom with the sofa bed gets really hot, has no A/C just one difficult to reach window. You can hear everything the neighbors say (they have a toddler that cries a lot). The main bedroom has a very unsafe spiral staircase. It has an AC unit that doesn’t work. Just like others, we opened the windows and got mosquitoes in. I didn’t think the AC was going to be necessary when we booked since the weather was supposed to be manageable during the night. It was about 22 Celsius outside but the room is an oven since it’s sitting at the top of the building. I texted the number they gave, they send someone to fix it but when we got back at night it was still not working. They have 4 portable tower fans but only one really works. We tried doing our laundry and the washing machine started making a horrible noise so we just stopped it and had to rinse and hang our clothes to dry in the bathroom. This is the problem with this management agencies just making money from tourists in a place they nev
+With the abundance of short-term rentals in Florence customer service and maintenance should be a top priority. Unfortunately, our experience with this particular house was disappointing. First, we faced difficulties in obtaining the keys. We initially received a message from Soroush, who was supposed to bring the keys, but he informed us he was busy and referred us to Julia. Unfortunately, she was also unavailable, and we were then referred to Vladimir. Each time, we had to repeat our arrival details and other questions, which was challenging due to our spotty internet connection while traveling internationally. When Vladimir finally met us and opened the door, we discovered that the advertisement for the apartment failed to mention that it was on the sixth floor of a building without an elevator. Additionally, the air conditioner was not functioning. We tried to contact the emergency number provided by the unfriendly Vladimir, sent messages to him, and reached out to the numbers listed in the booklet found in the house. The responses we received indicated either that they did not manage the property or promises to send a repairperson, which never materialized. During our three-da
“Best location ever!”
+We loved the location of our apartment in walking distance to the train station, shopping, great restaurants...and more importantly, stuctures of historical importance. It was also outfitted with everything you need, especially for a long stay. We were ok with the fact it was on the fourth floor, without an elevator, but in retrospect the narrow, circular staircase to the loft bedroom wasn't the best choice for my husband who has hip problems. But we still appreciated our accommodations!
+The location of the apartment is good, very close to the train station and the bus station. The apartment is fine. It was a pity that the air conditioning wasn’t working properly. If we opened the windows, we were swarmed by mosquitoes. It took them three days to fix it, and although they brought us two more fans, since temperatures in Florence reached 40ºC, our stay was not pleasant during those three first days.
Francisco
Family · July 2024
+While location and the place in general were great, we stayed in summer and picked this place based on the description that it had air conditioning. The place has two small air conditioners that are not even enough to cool a 100 square feet room, so the place is an oven day and night. If you try to open the windows at night be ready to be bit by mosquitoes. The worst part is that the property manager is unable or unwilling to help. El lugar en general esta en buena condición y bien ubicado, desafortunadamente es un horno en verano apesar de que es publicado que tiene aire acondicionado, el cual esta diseñado para enfriar un área de 3 x 3 metros. Además si las ventanas se abren en la noche, los mosquitos vienen al ataque. Lo peor es que la administración parece que no pueden o no quieren ayudar.
+El lugar y ubicación en bueno . No me gustó que era 4o piso y fue complicado subir y bajar con maletas y demás . La atención buena , la ubicación buena
Vanessa
Brazil · Family · October 2025
“Excelente, conforto, localização, espaço. Adoramos”
+Excelente apartamento, localização perfeita, ao lado da estação central e a poucos metros dos principais pontos turísticos.
−Nada que nos incomodou ou atrapalhou a estadia
Małgorzata
Poland · Solo · October 2025
“Zaniedbany apartament z potencjałem”
+Oryginalnie zaprojektowane, duże, 3-pokojowe mieszkanie z potencjałem. Szczególnie ładna sypialnia na piętrze z widokiem na dachy Florencji. Czysta pościel i ręczniki. Nowoczesna duża kuchnia. Dobra lokalizacja - niedaleko dworca i 15 minut pieszo od głównych placów miasta.
−Czystość mieszkania tylko powierzchowna - czysta była pościel, ręczniki, sprzęty w kuchni i sanitariaty w łazience. Poza tym brudne ściany w salonie(plamy i pajęczyny na suficie), brudne okna z mnóstwem kurzu na framugach, lampa kuchenna i żaluzje oblepione starym kurzem, pokrowce kanap w salonie nieprzyjemnie lepkie od brudu. Na kaloryferach w łazience nie można suszyć ręczników bo są po prostu oblepione zaschniętym brudem. Przy braku jakichkolwiek innych haczyków czy zawieszek to jest spory problem. Do tego smród z kanalizacji w łazience roznoszący się po salonie. Brak jednej lampki w sypialni na górze, druga bez abażura - praktycznie nie do użytku. Mieliśmy osobę z alergią na kurz, która natychmiast odczuła efekty niedoczyszczonego mieszkania. Prośba o porządne wysprzątanie apartamentu pozostała bez żadnej odpowiedzi. Kontakt z administratorem skomplikowany(kilka zmieniających się telefonów) i ostatecznie zupełnie nieefektywny. Do tego problemy z ciepłą wodą w łazienkach. Na nagrzanie się wody trzeba było odczekać nawet kilkanaście minut.